Picking an HVAC contractor is an important decision that you shouldn’t make without doing some homework to make sure you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and more important, listen to you. With that information, they should be able to show you up to four options from which you can choose.
When they schedule your installation, is it when you want to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not a do-it-yourself affair and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a bunch of steps in between. You could get the best system, but if it’s installed incorrectly you may not get the best performance.
Here are some other questions to help you make the best decision while researching your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and throrough tests designed by a committee of industry experts. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace of mind knowing your contractor has finished in-depth professional training.
Do they have references or referrals?
A professional HVAC company ought to be able to provide you with a list of recent customers that you can refer to and tell you about the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be dedicated to their profession and will be able to provide referrals for previous work.
Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most useful recommendations because they are coming from people you know. You’ll find out who to talk to and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust stands by them it’s likely they’ll do good work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but almost all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when gathering quotes from a contractor. The reason many states require licenses is simply to protect you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help circumvent any potential problems.
When is the best time to ask these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something occurs with your system. Get your furnace inspected while it’s working as usual and arrange your routine maintenance.
Your family’s health, comfort and safety is our business at Goode Bros AC & Heating in Longview. Our HVAC pros would be happy to answer any and all of your questions. Call us at 903-284-2612. We look forward to becoming your partner in keeping your system running safely and efficiently.